Refund and Returns Policy

At HBarricade, we are committed to providing high-quality Traffic Control and Safety Supplies. If you are not fully satisfied with your purchase, we offer a straightforward refund policy to ensure a seamless experience. Please review the details below to understand our refund process.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the purchase date.

• The product must be unused, undamaged, and in its original packaging.

• The item must include all original parts, accessories, manuals, and documentation.

• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items:

• Customized or made-to-order products.

• Items that have been installed, used, or modified.

• Clearance or final sale items.

• Products that are damaged due to improper use or negligence.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Customer Support

• Email us at [email protected] or call (713) 742-8722.

• Provide your order number, details about the product, and the reason for the return.

2. Return Authorization

• If your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.

3. Ship the Item Back

• Securely pack the item in its original packaging.

• Include the RA number inside the package.

• Ship the product to the return address provided by our support team.

• The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product, or damage during transit).

3. Refund Processing

Once we receive and inspect the returned item, we will process your refund:

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable, except in cases where HBarricade was at fault.

• If the product is damaged or does not meet return criteria, a partial refund or store credit may be issued instead.

4. Exchanges & Store Credit

• If you prefer, we offer the option to exchange your item for a different product of equal value.

• Store credit may be available for select returns, allowing you to make a future purchase.

5. Defective or Damaged Products

If your order arrives damaged or defective, please contact us immediately:

• Report the issue within 48 hours of delivery.

• Provide clear photos of the damage and packaging.

• We will arrange a replacement or full refund at no additional cost.

6. Cancellations

• Orders can be canceled before they are shipped for a full refund.

• Once an order has been processed and shipped, it must be returned according to our refund policy.

7. Contact Us

For any questions or concerns about refunds, please contact us:

Email: [email protected]

Phone: (713) 742-8722

Address: 6451 Aldine Bender Humble TX, 77396

We appreciate your business and strive to provide the best Traffic Control and Safety Supplies for your needs.

Thank you for choosing HBarricade!